When you sell a product to us, we need your data to ensure a smooth selling process. The most important thing you should know is that we always handle your personal data with great care. We keep them safe.
Who is responsible for processing my personal data?
What are personal data?
Personal data include all information related to an identified or identifiable individual. This can include data such as your name, phone number, address, or email address. Data such as your IP address or location data on your mobile phone are also considered personal data.
How do we obtain this data?
We may collect your personal data when you visit our websites, create an account, or fill in certain information. When you contact our online or offline customer service, we may also collect data.
Additionally, we may receive data from other parties, provided that you have given those parties permission to share certain data with us.
What data do we process for processing your order, and for what purpose?
When you sell a product to us, we require certain data such as your name, address, and bank account number to process the sale. We also need your email address to keep you informed about the status of your sale. Furthermore, we use this data for the sales contract that you have directly entered into with us or through our partners.
How long will my data be stored?
This is determined by law. According to the law, we must keep data related to your order for 7 years.
Data in your account
To create and maintain your personal account, we store your name, delivery and residential or business addresses, phone number, email address, date of birth (if provided), payment details, gift vouchers, and gift cards.
In your account, we also store your order history, selected payment options, the status of your sale, payments, and any delivery options.
We aim to make the sales and activities on Valyuu.com easier and more enjoyable for our customers. Therefore, we retain the data in your account as long as you remain an active customer with us. If we see that you haven't logged in for 7 years, we will delete all your data. Additionally, you always have the freedom to ask us at any time to delete your data or account.
Data for an optimal shopping experience
We do everything we can to ensure that our service runs smoothly, and we can always process your sales.
First of all, we constantly work on ensuring our website functions properly. For this purpose, we collect your IP address, information about your internet browser, possible language settings, and information about the settings of the operating system of the computer or mobile device you are using to visit our website.
Furthermore, we collect your search, click, and purchase behavior on our website so that we can tailor Valyuu.com to your personal preferences as much as possible.
We use this data to deploy generic customer patterns at the individual level. Our goal is to make your visit to Valyuu.com as smooth as possible. We store this data as long as you remain active on Valyuu.com. If you haven't logged in for 7 years, we will delete your data.
Data for marketing
Personalized emails and push notifications
We regularly have offers, special promotions, and news that we want to share with you. We would like to share these via email or push notifications. If you have an account with us and have made one or more sales, we will regularly send you emails and/or push notifications with suggestions and information about our offers and services, unless you have indicated that you do not want to receive them. If you have given us permission, we may also send you other information, such as daily deals, general contests, or personal recommendations. These personal recommendations will be based on your activities and visit history up to a maximum of 2 years ago. We do this to make the content of such messages more interesting for you. If you don't want this, you can unsubscribe immediately.
Data from customer surveys
Of course, we will always work on improving our services. For this reason, we may use your customer ID and email address to invite you to participate in an optional customer or market survey. We often conduct these surveys ourselves, but sometimes we use external specialized partners. By participating in these surveys, you help us improve our service and product. Your data linked to the results of the customer or market survey will be kept until the survey is finalized. This naturally varies per survey.
Data for reviews & questions and answer
We are very pleased with reviews. With reviews, you help other customers find what they are looking for and provide us with a way to maintain the quality of our service.
When you post a review, you can choose whether your personal data or name will be visible to other visitors. You can also indicate whether we can contact you about your review.
Given the importance of as many reviews as possible, we keep them until you ask us to remove the review. An exception is when a review does not meet the review requirements and must be removed.
Data to prevent fraud
We do everything we can to prevent security incidents and fraud. For this purpose, we use personal data such as name and address, as well as IP addresses and search, surfing, and purchase behavior data to investigate, prevent, and counter unauthorized access and fraud. We can do this ourselves, or we can have external service providers do it.
With whom is your data shared?
When you make a sale through one of our partners, the data necessary for processing your sale are shared between Valyuu.com and the relevant partner. If you make a sale from a business account, data such as the company name, business address, Chamber of Commerce number, and order number will also be shared for processing your sale.
If you contact our customer service regarding a sale made through one of our partners, they will forward your question or complaint to us for handling.
Distribution and logistics partners
To process your order, we collaborate with logistics partners such as Postnl and Sendcloud. These parties receive your name and delivery address to ensure they receive your sale properly.
Other external service providers
To deliver our services optimally, we also engage other external service providers for various purposes. Sometimes, this requires personal data. Of course, we only share this data if we are obliged to have these external partners perform the task. Please note that we never sell your data to these service providers or other third parties. Furthermore, we have agreements with all external service providers in which we make arrangements about what they are allowed to do with the data.
The types of work our external service providers perform for us include:
- Supporting the delivery of our digital services, such as hosting, maintenance, and support of our websites and applications;
- Assisting our customer service;
- Supporting our advertisement and marketing campaigns;
- Assisting with customer research and obtaining ratings and reviews;
- Providing financial services, such as payment services, collections, and credit information provision;
- Assisting with facilitating telephone contact between you and business selling partners.
Sometimes, we are obliged to pass on personal data to certain government institutions, such as the Tax Authorities, who need this data to perform their tasks. Additionally, we must share this data with the police, justice, and regulators in the event of fraud, abuse, or investigation. This only happens if there are valid reasons for doing so.
Only with your permission: with other companiesIf you give permission for this, we will also share your personal data with other companies, for example, if one of our partners has an offer for Valyuu.com customers. We will, of course, only do this with your permission.
Where do we store your data?
Your data is always stored within the European Economic Area ("EEA"). If it happens that one of our external service providers or partners is located outside the EEA, we will ensure that this is done in a safe and lawful manner.
How is your data secured?
Valyuu.com does everything it can and takes measures to secure your personal data. We do this in accordance with the law, both organizationally and technically. For example, we ensure through strict internal access control that your personal data is only accessible to employees directly involved in processing your sale. If we do need to share your data with our external partners, we demand that they handle your data as carefully as we do. If you still have concerns or questions, please contact our customer service (link).
What rights can you exercise regarding your data?
You always have access to your account and thus your personal data. You can view and correct them at any time if there are any inaccuracies or incompleteness. You can also always contact our customer service for this.
Adjusting the Privacy Statement
Adjusting the Privacy StatementValyuu B.V. reserves the right to adjust this Privacy Statement at any time. We advise you to regularly consult this webpage for the latest version.