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FAQs
Sellers
Buyers
Are you reliable?
Can I use Valyuu in Belgium?
I can’t find the product I want to sell. What to do?
Will I get the offered amount for sure?
Why can’t I choose ‘best value’ to sell this product?
What happens when I choose ‘Fast pay’?
What happens when I choose ‘Best value’?
What happens when I choose to donate?
Who pays for the shipping cost?
Can I drop off my product somewhere instead of sending it?
What if the package is lost in transit?
I listed my product on Valyuu but I didn’t get a shipping label.
What about the data on my product?
How do I delete all of the data on my product?
Why should I sign out of my accounts on the products (iCloud, Samsung, Google, etc.)?
How do I sign out of my accounts on my product? (iCloud, Samsung, Google, etc.)?
Should I send anything along with the product? (accessories, chargers, original box, games, etc.)
How do I safely pack my products?
What if my product turns out to be stolen or is counterfeit?
Are there any hidden costs to the service Valyuu provides?
Can I cancel my sale after I have shipped the product to you?
Has my package arrived yet?
Can I still use my shipping label?
Can I swap my device for another device?
Are accessories also covered by the warranty?
Why are you cheaper than others?
What happens if my product does not function properly within 30 days?
What does 'certified pre-owned' mean?
Can I buy other types of products? When?
How long is the warranty? How do I claim it?
What comes with my product?
Who do I buy from?
Can I pay with cryptocurrency?
The condition of my product does not meet my expectations, what now?
When will I receive my product?
How do you test the product? How reliable is the test result?
What should I do if I buy the products as a company?
Can I use Valyuu in Belgium?
What happens if my product does not function properly after 30 days?
Why do I only get 30 days of warranty?
Are you reliable?
If my product breaks outside the warranty period, can I have it repaired by you?
Can I return my product if I don't like it? What is the return policy?
What does the warranty mean?
Can I exchange my product?
Something else?
We’re here to help you. Feel free to ask any questions by email or livechat.
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