Help Center




Are you reliable?
Can I use Valyuu in Belgium?
I can’t find the product I want to sell. What to do?
Will I get the offered amount for sure?
Why can’t I choose ‘best value’ to sell this product?
What happens when I choose ‘Fast pay’?
What happens when I choose ‘Best value’?
What happens when I choose to donate?
Who pays for the shipping cost?
Can I drop off my product somewhere instead of sending it?
What if the package is lost in transit?
I listed my product on Valyuu but I didn’t get a shipping label.
What about the data on my product?
How do I delete all of the data on my product?
Why should I sign out of my accounts on the products (iCloud, Samsung, Google, etc.)?
How do I sign out of my accounts on my product? (iCloud, Samsung, Google, etc.)?
Should I send anything along with the product? (accessories, chargers, original box, games, etc.)
How do I safely pack my products?
What if my product turns out to be stolen or is counterfeit?
Are there any hidden costs to the service Valyuu provides?
Can I cancel my sale after I have shipped the product to you?
Has my package arrived yet?
Can I still use my shipping label?
Can I swap my device for another device?
Something else?
We’re here to help you. Feel free to ask any questions by email or livechat.