Help Center

FAQs

Are you reliable?

Can I use Valyuu in Belgium?

I can’t find the product I want to sell. What to do?

Will I get the offered amount for sure?

Why can’t I choose ‘best value’ to sell this product?

What happens when I choose ‘Fast pay’?

What happens when I choose ‘Best value’?

What happens when I choose to donate?

Who pays for the shipping cost?

Can I drop off my product somewhere instead of sending it?

What if the package is lost in transit?

I listed my product on Valyuu but I didn’t get a shipping label.

What about the data on my product?

How do I delete all of the data on my product?

Why should I sign out of my accounts on the products (iCloud, Samsung, Google, etc.)?

How do I sign out of my accounts on my product? (iCloud, Samsung, Google, etc.)?

Should I send anything along with the product? (accessories, chargers, original box, games, etc.)

How do I safely pack my products?

What if my product turns out to be stolen or is counterfeit?

Are there any hidden costs to the service Valyuu provides?

Can I cancel my sale after I have shipped the product to you?

Has my package arrived yet?

Can I still use my shipping label?

Can I swap my device for another device?

Something else?

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