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FAQs
Sellers
Buyers
Are you reliable?
Can I use Valyuu in Belgium?
I can’t find the product I want to sell. What to do?
Will I get the offered amount for sure?
Why can’t I choose ‘best value’ to sell this product?
What happens when I choose ‘Fast pay’?
What happens when I choose ‘Best value’?
What happens when I choose to donate?
Who pays for the shipping cost?
Can I drop off my product somewhere instead of sending it?
What if the package is lost in transit?
I listed my product on Valyuu but I didn’t get a shipping label.
What about the data on my product?
How do I delete all of the data on my product?
Why should I sign out of my accounts on the products (iCloud, Samsung, Google, etc.)?
How do I sign out of my accounts on my product? (iCloud, Samsung, Google, etc.)?
Should I send anything along with the product? (accessories, chargers, original box, games, etc.)
How do I safely pack my products?
What if my product turns out to be stolen or is counterfeit?
Are there any hidden costs to the service Valyuu provides?
Can I cancel my sale after I have shipped the product to you?
Has my package arrived yet?
Can I still use my shipping label?
Can I swap my device for another device?
Why are you cheaper than others?
How can I claim my warranty?
What does the warranty mean?
What does 'certified pre-owned' mean?
Can I buy other types of products? When?
Are accessories also covered by the warranty?
What comes with my product?
Who do I buy from?
Can I pay with cryptocurrency?
The condition of my product does not meet my expectations, what now?
How do you test the product? How reliable is the test result?
Can I use Valyuu in Belgium?
Can I exchange my product?
When will I receive my product?
Are you reliable?
Can I return my product if I don't like it? What is the return policy?
What should I do if I buy the products as a company?
Can I pick up my order myself?
What are the payment options?
Something else?
We’re here to help you. Feel free to ask any questions by email or livechat.
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