Help Center

Cookie Policy

We believe it's important for you to know which cookies we use on our websites and for what purposes they are used. This way, we aim to safeguard both your privacy and the user-friendliness of our websites as much as possible.

What are cookies?

Cookies are simple small text files that are stored on the hard drive or in the memory of your computer/mobile/tablet. Information is stored in this text file. Below is an overview of the cookies and similar techniques placed through our websites, and the corresponding purposes for each category.

Functional cookies

Functional cookies ensure that our web store functions properly. Think of functionalities like adding an item to your shopping cart or paying for your order.

We use functional cookies for one or more of the following purposes:

  • Passing information from one page to the next page;
  • Storing preferences;
  • Reading browser settings to see if you allow cookies;
  • Identifying customers;
  • Storing the shopping cart;
  • Functioning of the chat and email function;
  • Ability to save your login details so you don't have to enter them again each time;
  • Stored browser settings so that you can view our web store optimally on your screen.
Analytical cookies

With analytical cookies, we collect statistics on how our web store is used with the help of third parties. By measuring website usage, we can continue to improve our store for the benefit of our users.

We use analytical cookies for one or more of the following purposes:

  • Tracking which websites our website is visited from;
  • Tracking the duration each visitor spends on our web pages;
  • Tracking the number of visitors and the number of unique visitors on our website and web pages;
  • Tracking whether the newsletter pop-up has been read and on which page it was read;
  • Tracking which pages on our website are visited;
  • Tracking web performance;
  • Optimizing the website.
Marketing and tracking cookies

We place marketing and tracking cookies on our website. Third parties can also place marketing cookies on our website:

  • Google Analytics places a cookie to track visitor statistics;
  • Google also places cookies to show personalized advertisements based on previous visits to our website and search queries;
  • Google also places cookies to link your devices so that you can receive personalized advertisements on your other devices;
  • Additionally, cookies are placed to collect user information, store preference settings, and offer instructional videos of products on YouTube.

Advertising networks and media agencies act as intermediaries for web stores and advertisers. The marketing cookies of these parties enable:

  • Displaying advertisements from third parties to you;
  • Our advertising partners to combine your preferences at with information they collect from your visits to other websites.
  • For the cookies placed by these parties for marketing purposes, we refer you to the statements on the websites of these parties. As the statements may change regularly, we recommend consulting these privacy and cookie statements regularly.
Security cookies

We use security cookies for the following purpose(s):

Determining whether a visit is new to prevent hacking attempts or unauthorized login attempts.

Third-party cookies

Third-party cookies

How can you disable or delete cookies?

If you do not want websites to place cookies on your computer at all, you can adjust your browser settings to receive a warning before cookies are placed. You can also adjust the settings to refuse all cookies (or only cookies from third parties). You can also delete cookies that have already been placed. Keep in mind that you must adjust the settings separately for each browser and computer you use.

Be aware that if you do not want cookies, we can no longer guarantee that our website will work properly. Some functions of the site may be lost or you may not be able to see certain websites at all.

How you can adjust your settings varies per browser. Consult the help function of your browser if necessary.

Deleting cookies in Internet Explorer:

Go to the Tools menu > Internet Options > General tab. Click on Delete under Browsing History. You may not want to delete everything. Make sure Cookies is checked and click Delete.

Deleting cookies in Firefox:

Go to Tools > Options > Privacy tab. Click on Clear your recent history. Under Details, you can indicate what you want to delete exactly. At least check Cookies. You can also indicate how old the cookies should be. Choose All here.

Deleting cookies in Chrome:

Click on the icon with three lines in the top right corner. Click on More Tools > Clear browsing data. Make sure 'Delete cookies and other site and plug-in data' is checked. You can also indicate how old the cookies should be. Choose All here.

Closing remarks

We recommend that you regularly consult this web page for the latest version so that you can assess whether you want to review the consent.

If you have any questions or comments, please contact us at [email protected]

This information was published on October 18, 2020. Despite our efforts, the above overview may not be 100% complete. If you come across a cookie that is not on this list, please let us know via [email protected]