Help center

FAQ

What if my product turns out to be stolen or is counterfeit?
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Stolen goods or counterfeit products will be handed over to the authorities immediately.

What happens if there is data left in the product by accident?
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Privacy is crucial for you, and it is also very important to us. Therefore, all data will be deleted from the product upon arrival using certified data removal software. If it is not possible for a specific product, our privacy experts will manually wipe the data.

I can not find the product I want to sell using the search bar. Can I still sell it?
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If you can not find the product, please get in touch with our customer services. In many cases, we can still provide value for your product.

Are there any hidden costs to the service Valyuu provides?
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No, there are no hidden costs.

How do I find the IMEI number of my smartphone or tablet?
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An IMEI number is the registration number of your device. You can find it in one of the following ways:

Enter the code *#06# on your device. The IMEI number will appear on your screen.

Check the back of your device or the SIM card holder.

Check the ‘Settings’ on your device.
Apple: Settings > General > About. Scroll down to find the IMEI number.
Android: Settings > About the phone > Status > IMEI information.
How do I find the serial number of my MacBook?
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You can find it in one of the following ways:

Click ‘About This Mac’ in the Apple menu on the top left corner of your screen.

Check the serial number on the back of your MacBook. It can also be found on the original packaging, next to the barcode.

Can I cancel my sale after I have shipped the product to you?
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Normally, products you have sold can not be returned to you once they ship to us. However, we might return your product in very exceptional cases, and we reserve all the right for the final explanation. Do you have further questions about this? Please contact our customer services.

Do you save my bank details?
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We will only use your bank details for payment purpose. Afterwards, they are removed.

Bye old products, hello
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