Stolen goods or counterfeit products will be handed over to the authorities immediately.
Privacy is crucial for you, and it is also very important to us. Therefore, all data will be deleted from the product upon arrival using certified data removal software. If it is not possible for a specific product, our privacy experts will manually wipe the data.
If you can not find the product, please get in touch with our customer services. In many cases, we can still provide value for your product.
No, there are no hidden costs.
An IMEI number is the registration number of your device. You can find it in one of the following ways:
Enter the code *#06# on your device. The IMEI number will appear on your screen.
Check the back of your device or the SIM card holder.
You can find it in one of the following ways:
Click ‘About This Mac’ in the Apple menu on the top left corner of your screen.
Check the serial number on the back of your MacBook. It can also be found on the original packaging, next to the barcode.
Normally, products you have sold can not be returned to you once they ship to us. However, we might return your product in very exceptional cases, and we reserve all the right for the final explanation. Do you have further questions about this? Please contact our customer services.
We will only use your bank details for payment purpose. Afterwards, they are removed.